Service Agreement

Service Agreement

AGIX is the trading name for "Impresser Pty Ltd", a privately owned Australian business registered with the ABN "32 130 229 257" and ACN "130 229 257". AGIX is located at "Level 2, 170 Greenhill Road, Parkside South Australia, 5063".

The term "AGIX staff" includes contractors, full time, part time, casual and other formally engaged personnel.

The "Client" refers to the organization or individual engaging AGIX to perform services.

When engaging with AGIX, you (the Client) agree to the terms as set out here. These terms and conditions can be found at "https://www.agix.com.au/service-agreement/".

AGIX services are provided on an hourly basis unless otherwise formally agreed to in writing (a signed contract between two parties).

Fees for service are either

a) paid in advance of the service being provided (such as a monthly fee for a maximum number of hours), or

b) after the service has been provided calculated by the hour. In this case, a one-time payment at the equivalent of 1 hour fee may be required in advance of the work being performed.

Fees for service are paid in Australian dollars. The exchange rate can be calculated at "https://www.nab.com.au/personal/travel-and-overseas-banking/foreign-exchange-rates" (this site is provided as a guide and is not guaranteed to be accurate or factor in fees. The effect of paying in non-US dollars is that the rate may vary as the exchange rate between the two countries varies.

AGIX staff are primarily based in Australia and provide services remotely. AGIX service may be provided from other locations.

AGIX staff interact with Client systems using secure methods as agreed by the Client. However, use of insecure methods is a risk accepted fully by the Client and not by AGIX.

Either party may terminate services provided by AGIX to the Client at any time. In such a situation, the Client will not be charged a fee for any services not performed by AGIX. However, work that has been performed by AGIX to any degree may be chargeable.

The Client accepts full responsibility for directing AGIX staff to provide services that the Client would reasonably know is unlawful or could result in legal action against the Client  or AGIX.

The Client ensures all work requested of AGIX is requested by authorized personnel.

AGIX staff may spend a reasonable amount of chargeable time to learn or research a system or software prior to or in the process of providing a service to the Client.

AGIX staff may visually and/or audibly record work related tasks, take notes or take screenshots where deemed by AGIX to be appropriate. However, all such recordings are stored on AGIX systems (including contractors and employed staff computer devices) securely.  Such recordings are not taken where the Client formally (in writing) requests that such recordings are not made. Such recordings are intended primarily for quality assurance.

AGIX staff may require authorization from the Client to make changes that are deemed risky. In such an instance, the client (not AGIX) is responsible for any negative outcomes. AGIX will not accept responsibility for negative outcomes where the Client has authorized the actions, methods, processes and/or solution.

AGIX does not accept responsibility for negative outcomes resulting from the service being delivered where the actions would reasonably be considered acceptable and/or unlikely to have a negative outcome.

AGIX charge rate for work is calculated in 15 minute intervals. For example, 20 minutes of work would be calculated at 30 minutes (2 blocks of 15 minutes). 34 minutes of work would be calculated at 45 minutes (3 blocks of 15 minutes).

Time is chargeable regardless of the outcome, progress or success of work.

AGIX may charge for scheduled work that is not able to be completed due to no fault of AGIX. In such an event, AGIX would charge for 15 minutes (1 block of 15 minutes).

AGIX makes reasonable efforts to ensure the privacy of the Client 's information. The Client will share information and credentials with AGIX using secure means only. Any damages resulting from accidental or intentional exposure of information or credentials by the Client is the responsibility of the Client and not AGIX.

AGIX may only share information with third parties where the law requires it.

These terms and conditions shall be governed and construed in accordance with the laws of the State of South Australia and the parties hereto consent to jurisdiction and venue in the courts of the State of South Australia.

If any provision of these terms and conditions shall be finally determined to be invalid or unenforceable in whole or in part, the remaining provisions hereof shall remain in full force and effect and be binding upon the parties hereto. The parties agree to reform these terms and conditions to replace any such invalid or unenforceable provision with a valid and enforceable provision that comes as close as possible to the intention of the stricken provision.

A formal agreement overriding all or part of this agreement my be entered into where both parties agree. For such an agreement, contact AGIX and discuss the ideal agreement.

This agreement is updated periodically without warning. Existing Clients are notified of such changes.